Thoughtful on the topic of office communication.
In yesterday's meeting, I charged into the conversation with a mistaken impression that my CFO had made an unreasonable condition on a contract we were negotiating. Today, instead of charging into a conversation where I thought my QA manager peer had made an unreasonable request, I asked him, neutrally, to explain because "I wasn't clear on what he wanted".
While to the experienced negotiator, and indeed, the experienced business person, its blindingly obvious I'm jumping to mistaken conclusions, this was a revelation to me.
See, I was sure, absolutely positively sure in the same way in both cases that I was completely correct when another person had done or said something unreasonable. And in the second case I phrased my query on it as if I just didn't hear him correctly, and got an immediate response that clarified things, mostly clarified that my earlier impression was wrong.
In my career, I've been absolutely positively sure on a lot of things, and to my everlasting shame, I truly do think that I am eventually proved correct more often than not. This level of surety, warranted or not, is the pivot point of my challenges as I get further in business, because when I'm right, I'm either really good, if I'm humble about it or I'm arrogant if I'm not. When I'm wrong, then its proof positive that I'm a big jerk.
One thing I'm going to try to do in the future: I'm going to think twice any time I even consider taking someone to task for what I think is an unreasonable request. My history on this topic is poor.
